SHIPPING & DELIVERY

Track

All orders placed online at BagYork are delivered via courier. You can track the progress of your order from placement through to delivery via your online account or link sent to you for tracking. Simply enter your Order Number (ie. 0000123456) and your email address to view the progress of your order or use the exclusive tracking link sent to you via email when you placed your order or when we sent a shipping confirmation email

Once your order has been packed ready for dispatch you will see a consignment number and link to track your order directly through the courier’s website. You will also receive email/SMS notification about your shipment status and tracking information for the courier.

Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Service Team by our online enquiry form. We will generally respond to online enquiries within 24 hours.

Delivery Fees

We offer Free Standard delivery.

    Handling Time Frames

    It takes same business day (Mon to Fri) before order cut-off I.e. 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

    Delivery Time Frames

    We use a selection of courier services with delivery times of between 2 - 5 (Mon to Fri) business days after dispatch for smaller items depending on your delivery location and shipping mode selected. Courier deliveries are made during business hours, Monday to Friday only. 

    P.O. Boxes and Authority to Leave (ATL)

    We are unable to deliver goods to PO Box addresses as all delivery orders are sent via courier services. Unfortunately we do not currently offer Authority to Leave (ATL).

    Reasons for order delays

    • Entry of an incorrect or incomplete address during checkout.
    • The address was held at USPS office and requires manual pickup.
    • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
    • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
    • Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

    If your order is not received within the quoted delivery period please check your order progress via our Order Status Page, alternatively contact our Customer Support Team via  online enquiry form. We will generally respond to online enquiries within 24 hours.

    Frequently Asked Questions

    Can i have my order sent to my place of work?

    Yes, when you place an order you are asked to enter both your contact details along with the delivery address.

    Where is my order coming from?

    We currently have online order processing facilities located in different parts of the country. Your order may ship from any location of our partner warehouses, however at times products may be dispatched from overseas in case of high demand. Most of our items are warehoused in Amazon fulfilment centers, You should expect amazon box with our delivery.

    Feel free to contact us for further information about our Shipping & Delivery.